Albeit a logistical arrangement, the Turnaround evolution is the first and last impression of the cruise, impacting overall guest satisfaction considerably.
Arriving after a long flight your guests want to easily identify the airport meet and greet staff, feel properly welcomed and well looked after during their arrival transfer to join the ship. They want to avoid being herded, kept waiting, standing in line or kept guessing as to the details of the arrangements in place.
Departing guests have to get up early and disembark in a flurry – they are probably sad to be leaving their floating home of the past several days! The next phase is crucial as it will be the first one they recall when they are back home, so we aim to make this as stress free as possible for you and your guests.